Key Info for your upcoming shift!
Welcome to Disney Event Staff Employment Agency
Please find useful information below, including a summary of the various job roles, important safety details, standard uniform expectations and information on our drivers policies including mileage. If you need any further information about anything pertaining to the below or you do not meet the requirements for the role you have been booked for, please drop us a call on the main line during office hours or email.
Roles
Bartender & Retail Staff
Bartender & Retail Staff
Bartender & Retail Staff
- This can include food and drink service to guests including taking payments.
- Customer Service: Greet and welcome guests, ensuring a friendly and positive atmosphere. Personal presentation is key. You should have experience and be able to demonstrate the 3 Ps: Posture, Presence and Professional. Experience in customer facing roles and excel
- This can include food and drink service to guests including taking payments.
- Customer Service: Greet and welcome guests, ensuring a friendly and positive atmosphere. Personal presentation is key. You should have experience and be able to demonstrate the 3 Ps: Posture, Presence and Professional. Experience in customer facing roles and excellent verbal communication skills are essential. This experience can be in service, sales or a retail environment.
- Drink Preparation: Mix and serve alcoholic and non-alcoholic beverages based on customer orders.
- Stock Management: Maintain and replenish bar inventory, including liquor, mixers and garnishes.
- Cash Handling: Process payments, manage tabs, correctly log vouchers, and provide accurate change.
- Cleanliness: Keep the bar area clean, including washing glasses and sanitising surfaces.
- Compliance: Ensure adherence to alcohol laws and regulations, such as checking IDs for age verification.
- Monitoring Alcohol Consumption: Observe patrons for signs of intoxication and take appropriate actions, such as refusing service.
- Upselling: Recommend drinks or specials to increase sales and enhance customer satisfaction.
- Adaptability: Be flexible to the event's requirements and ready to respond with professional composure at all times.
- Product Knowledge: You should have relevant knowledge of the product you are asked to sell. Often your supervisor will be able to fill any gaps in your knowledge so do ask questions at the right time.
- Expectations: You should be able to demonstrate good communication skills, customer service orientation, patience, adaptability and initiative as well as the ability to accurately process sales using cash registers, calculate change, do basic mathematical calculations and know when to clear, how to clear with trays and how to clear disposables.
- Drinks Reception: Be able to hold a drinks tray correctly as well as understand how and when to replenish your tray.
- Wine Service: Be able to open a bottle and pour correctly as well as understand when to replenish. Knowledge of the product is essential. Speak to your supervisor if you have any questions.
- Clearing: Experience and understanding of when to clear, how to properly clear glass and clear glass to a tray crockery correctly.
- Qualifications: Manual Handling, CIEH Level 2 Food Safety in Catering (or equivalent) & Fire Safety Awareness.
Front of House/Waiting
Bartender & Retail Staff
Bartender & Retail Staff
- Customer Service: Greet and welcome guests, ensuring a friendly and positive atmosphere. Personal presentation is key. You should have experience and be able to demonstrate the 3 Ps: Posture, Presence and Professional. Experience in customer facing roles and excellent verbal communication skills are essential.
- Seating: Manage reservations
- Customer Service: Greet and welcome guests, ensuring a friendly and positive atmosphere. Personal presentation is key. You should have experience and be able to demonstrate the 3 Ps: Posture, Presence and Professional. Experience in customer facing roles and excellent verbal communication skills are essential.
- Seating: Manage reservations and guide guests to their tables efficiently.
- Order Taking: Take food and beverage orders accurately and relay them to the kitchen or bar.
- Menu Knowledge: Be knowledgeable about the menu, including specials, dietary and religious restrictions, and ingredients.
- Allergens: Understand the sites processes for relaying allergen information safely to customers and follow the procedures accordingly.
- Table Maintenance: Ensure tables are clean, well-stocked with utensils, and promptly cleared after meals.
- Order Delivery: Serve food and drinks to customers in a timely and professional manner.
- Payment Processing: Handle customer payments, process vouchers, and provide change as needed.
- Problem Resolution: Address and resolve customer complaints or issues quickly and politely. Raise all issues to the manager even if the problem has been dealt with.
- Coordinating with Kitchen/Bar: Communicate effectively with kitchen and bar staff to ensure smooth service.
- Maintaining Ambiance: Ensure the dining area remains tidy, well-lit and comfortable.
- Safety Compliance: Follow safety protocols, including food handling procedures and fire safety regulations
- Adaptability: Be flexible to the event's requirements and ready to respond with professional composure at all times.
- Buffet Service: Be aware of the rotation and replenishment of buffet and able to serve all foodstuffs correctly.
- Plated Service: Understand the principles of team service Ability to carry plates correctly and be aware of timings and placement of plates at table.
- Canapé/ Bowl Service: Understand how to carry napkins properly Understand how to approach guests and make an offering
- Clearing: Experience and understanding of when to clear, how to properly clear plates and cutlery and how to clear glasses and beverage crockery correctly.
- Qualifications: Manual Handling, CIEH Level 2 Food Safety in Catering (or equivalent) & Fire Safety Awareness.
Kitchen Porter
Kitchen Porter
Kitchen Porter
- Cleaning: Wash dishes, utensils, pots, pans and kitchen equipment including passing items through dishwasher whilst maintaining quality control.
- Maintaining Cleanliness: Keep kitchen surfaces, floors, and workstations clean and sanitised.
- Food Preparation Support: Assist chefs with basic food prep tasks like peeling, chopping or sorting in
- Cleaning: Wash dishes, utensils, pots, pans and kitchen equipment including passing items through dishwasher whilst maintaining quality control.
- Maintaining Cleanliness: Keep kitchen surfaces, floors, and workstations clean and sanitised.
- Food Preparation Support: Assist chefs with basic food prep tasks like peeling, chopping or sorting ingredients.
- Kitchen Support: Assist with any ad-hoc tasks to ensure smooth operations during service.
- Stocking: Organise and store deliveries, ensuring ingredients are properly labelled and stored at correct temperatures and clean kitchen, crockery & glass ware are stored correctly.
- Waste Management: Dispose of kitchen waste properly and maintain recycling practices.
- Inventory Management: Help monitor kitchen supplies and inform management when stock is low.
- Maintain Dishwashing Area: Keep the dishwashing area organised, stocked with detergents, and functioning properly.
- Expectations: Be able to demonstrate good communication skills, a passion for quality and service standards. Be flexible to the event's requirements and ready to respond with professional composure at all times. Be able to work well within a team and on own initiative. Have a good knowledge of COSHH and Manual Handling. Previous experience is desirable.
- Qualifications: Manual Handling, CIEH Level 2 Food Safety in Catering (or equivalent), COSHH & Fire Safety Awareness.
Night Porter
Kitchen Porter
Kitchen Porter
- Security Monitoring: Conduct regular security checks and patrols, monitor security cameras, ensure entrances and exits are secure, respond to emergencies or unusual activity.
- Guest Assistance: Handle late check-ins and early check-outs, provide information and assistance to guests, deal with guest requests or complaints.
- Reception Duties:
- Security Monitoring: Conduct regular security checks and patrols, monitor security cameras, ensure entrances and exits are secure, respond to emergencies or unusual activity.
- Guest Assistance: Handle late check-ins and early check-outs, provide information and assistance to guests, deal with guest requests or complaints.
- Reception Duties: Answer phone calls and emails, process bookings and cancellations, update records and manage reservations systems.
- Cleaning and Maintenance: Perform light cleaning in public areas (lobby, restrooms, etc.), set up or tidy meeting rooms or event spaces, report maintenance issues.
- Room Service: Deliver food or amenities to guest rooms if applicable.
- Administrative Tasks: Prepare reports for the morning staff.
- Health & Safety Compliance: Ensure fire exits are unobstructed, follow health and safety policies and protocols.
Housekeeping
Team Leader & Supervisors
Housekeeping
- Cleaning and Sanitising: Dusting, vacuuming, mopping, sweeping, and sanitising surfaces
- Laundry Management: Washing, drying, ironing, and folding clothes, linens and towels.
- Organisation: Tidying and organising rooms, closets, and common areas.
- Bedding: Changing bed linens and making beds.
- Trash Removal: Emptying bins and replacing liners.
- R
- Cleaning and Sanitising: Dusting, vacuuming, mopping, sweeping, and sanitising surfaces
- Laundry Management: Washing, drying, ironing, and folding clothes, linens and towels.
- Organisation: Tidying and organising rooms, closets, and common areas.
- Bedding: Changing bed linens and making beds.
- Trash Removal: Emptying bins and replacing liners.
- Restocking Supplies: Replenishing toiletries, cleaning products and other essentials.
- Kitchen Cleaning: Cleaning countertops, sinks, stovetops, and appliances.
- Bathroom Maintenance: Scrubbing toilets, sinks, showers and bathtubs; refilling soap and replacing toilet paper.
- Reporting Issues: Reporting damages or minor repairs such as light bulb replacements.
- Expectations: Good communication skills, basic numeracy and literacy, Manual Handling, CIEH Level 2 Food Safety in Catering (or equivalent), COSHH & Fire Safety Awareness.
Barista
Team Leader & Supervisors
Housekeeping
- Preparing Beverages: Crafting coffee, tea and speciality drinks according to recipes and customer preferences.
- Operating Equipment: Using espresso machines, grinders, blenders and other tools safely and efficiently.
- Customer Service: Taking orders, answering questions about the menu items, and providing friendly service.
- Cash Handling: Oper
- Preparing Beverages: Crafting coffee, tea and speciality drinks according to recipes and customer preferences.
- Operating Equipment: Using espresso machines, grinders, blenders and other tools safely and efficiently.
- Customer Service: Taking orders, answering questions about the menu items, and providing friendly service.
- Cash Handling: Operating the cash register, processing payments, and handling tips.
- Maintaining Cleanliness: Cleaning Workstations, equipment, and seating areas to meet health and safety standards.
- Stocking Supplies: Restocking coffee beans, milk, syrups, cups, lids, and other inventory as needed.
- Upselling: Recommending food items, merchandise, or upgrades to increase sales.
- Quality Control: Ensuring beverages meet company standards for taste and presentation.
- Expectations: You should be able to demonstrate good communication skills, customer service orientation, patience, adaptability and initiative as well as the ability to accurately process sales using cash registers, calculate change, do basic mathematical calculations and know when to clear, how to clear with trays and how to clear disposables.
- Qualifications: Manual Handling, CIEH Level 2 Food Safety in Catering (or equivalent) & Fire Safety Awareness.
Team Leader & Supervisors
Team Leader & Supervisors
Team Leader & Supervisors
You must lead service and maintain standards.
- Supervising Staff: Overseeing team members to ensure tasks are complete efficiently and to a high standard.
- Training and Development: Onboarding new employees and providing ongoing training to improve skills and performance.
- Customer Service Excellence: Ensuring that guests or customers receive
You must lead service and maintain standards.
- Supervising Staff: Overseeing team members to ensure tasks are complete efficiently and to a high standard.
- Training and Development: Onboarding new employees and providing ongoing training to improve skills and performance.
- Customer Service Excellence: Ensuring that guests or customers receive outstanding service and addressing and complaints or issues.
- Task Delegation: Assigning duties and responsibilities to team members based on their strengths and workload.
- Monitoring Performance: Evaluating staff performance and providing feedback or coaching when necessary.
- Operational Oversight: Ensuring day-to-day operations and adherence to company policies and procedures.
- Problem Solving: Handling unexpected challenges or conflicts within the team or with guests.
- Health and Safety Compliance: Ensuring that the team follows safety regulations and maintaining a clean, safe environment.
- Inventory Management: Monitoring and replenishing stock levels for supplies and equipment.
- Team Motivation: Fostering a positive work environment to keep staff engaged and productive.
- Reporting: Communicating with management about team performance, operational issues and any customer feedback.
Requirements
- Understand the principles of team service
- Communicate to the team and customers - verbal communication and customer care skills are essential
- Knowledge of the menu*
- Be able to demonstrate a passion for quality and service standards
- Be smart, polite, professional and well presented at all times
- Be flexible and adaptable
- Display composure and professionalism at all times
- MUST have experience in a customer facing role
- Manual Handling
- CIEH Level 2 Award in Food Safety in Catering (or equivalent)
- Fire Safety Awareness
- Be flexible to the event's requirements and ready to respond with professional composure at all times.
*Your first time in a new role you won't be expected to have the menu memorised, but becoming fluent with it as quickly as possible will help you immeasurably. Also doing well in a supervisor role can easily land you a semi-permanent slot as clients will always be keen to put you back somewhere you've succeeded before.
Uniform
Shirts
Black or white collared shirt - check your assignment text to see which colour for your next shift
- Must be clean, neatly ironed and presentable
- A plain black tie may be needed for certain venues
Trousers
Tailored black trousers
-Strictly NO jeans
-Must be ankle length, no cropped styles
Footwear
Black socks
Smart, black, close toed shoes
- Trainers, ballet flats or canvas shoes are not permitted
Drivers Info
Drivers Policy
All employees using their own vehicle to drive themselves and/or other staff to/from shifts who wish to claim back expenses must ensure:
• They have a full and valid driving license
• Business insurance
• They are fit to drive
• They have a valid insurance policy in place
• They have a current tax disc and MOT certificate
• Their vehicle is maintained in a safe and roadworthy condition at all times and do not drive their vehicle until any identified defects have been rectified.
You must be able to provide documentation of any of the above if requested. Whilst driving other members of staff the driver must adhere to all driving legislation, including but not limited to:
• Never use a handheld mobile phone while driving
• Always drive within the legal speed limit
• Seat belts and head restraints must be fitted in all seats, all passengers must wear a seat belt whilst travelling
Note: Disney operates a zero tolerance Drink and Drug Driving Policy.
Resources
Know our values
Got a question this page hasn't answered? Email us at team@disneyeventstaff.com to receive a copy of any of the below policies:
Anti-Slavery
Bullying & Sexual Harassment
Equality
Health & Safety
Grievance Procedure
If you have a grievance on-site with a staff member or customer contact the office team at team@disneyeventstaff.com
If you have a grievance with the office team contact Mike here
If it is not appropriate to use either of the above methods, contact Richard here